top of page

Shipping & Returns 

Shipping Policy

All Handmade Cards will be individually made  for you with care and attention, we will endevour to post these out to you within  24 hours

 If it is a large order  this may take longer, we will email you with an estimated time of of posting.

 

 

Standard Royal Mail 1st Class Delivery: 

(includes Scottish Highlands, Channel Isles And N.Ireland)

 

1 - 2 Working Days 

Standard Royal Mail 2nd Class Delivery: 

3 - 4 Working Days

 

Royal Mail Special Delivery:

Next Working Day if ordered before 10am

Return & Exchange Policy

Returns Refunds And Cancellations

We want you to be happy with your purchase, but if for any reason you change your mind you have 30 days in which to cancel and return the item.

Please make sure that you include the packing slip ( or a copy) in with your item(s) otherwise we are unable to process your return.
You will need to pay postage on the item being returned.


The item being returned must still be in a new, unused and resalable condition. with packaging intact.


After we receive the item in good condition and it has been approved we will authorise  the payment to be refunded  ( including any initial postage you may paid) back to your card account

 

.Any postage costs refunded will be at the basic rate and not optional special rates.
(Any postage costs you paid to return the item will be not be refunded.)
 

Sorry but cancellation, returns and refunds cannot be made on personalised items unless there has been an error on our part. In which case we will refund you in full including any postage costs that you paid.

bottom of page